LUKU

Feeling good and proud of myself as I was able to figure out all by myself how to buy electricity units via mobile M-Pesa service. Tried the whole afternoon yesteday in vain as the network was busy and the service not responding, but eventually I succeeded and was able to purchase kilowatts via Vodacom M-Pesa. Then I waited for like half an hour before the confrimation sms came in with the code to punch in the meter. So I went and did punch the numbers and the code was accepted. New balance appeared on the display and we were spared of power cut home-made (by running out of units). Amazing how technology can ease our daily lives.No need to drive to Musoma to pay bills or to buy LUKU units. Just doing all this in the privacy of the home. Great!

Vodacom Thumb Down

So, what if they can produce beautiful professional commercials and flood the market with billboards and PR stuff drawing customers' attention if the reality of their deteriorating services speaks quite a different story? Vodacom may seem to float towards the buyout by Vodafone as they already have changed their logo to what is - in fact - Vodafone logo per se, but the quality of their services is going downhill day by day. I am not sure to what factor it should be attributed, but it looks like they draw lots of new customers, but the infrastructure of their system is lagging behind big time...